DEFINITION
- PatiLee is a Licensed Pet Facility and Brand that is Licensed by the Ministry of Agriculture and Livestock and is acceptable worldwide.
- Pets that come to PatiLee are received with their health certificates, food, contracts to be filled and payment, with their vaccinations and applications completed.
- PatiLee does not accept any living creature into the facility before the introduction procedures are completed, socialization and health checks are performed.
- If any discomfort, period or behavioral problem of dogs or cats occurs during accommodation, training or daycare, the family is immediately notified and asked to be removed from the facility. The family of the animal is responsible for any material and physical damages that may arise from situations not specified by the family.
- The contract made at that moment for dogs or dog families that exhibit behaviors that will disrupt the peace and order of the business will be terminated immediately, regardless of the service provided. In case of termination, the family or a relative must take their dogs.
- PatiLee is obliged to provide services such as care, shelter, training, transportation, supply, consultancy and bathing to the pets delivered by the pet owner in accordance with the rules, provided that the fee is paid in advance, in accordance with the provisions of the work contract. PatiLee is closed to requests and expectations outside the contract. PatiLee does not accept responsibility for third parties and does not communicate.
- PatiLee promises accommodation and games in social environments. Due to the conditions, the facility cannot accept friends who are not social or who may have problems in this regard. However, it does not take responsibility for any scratches, bruises, injuries that may arise from the social environment or while running, jumping, playing or between dogs or cats.
- PatiLee also tries to prevent your dog from harming itself due to its own behavior, informs you about this but does not take responsibility. See. What We Don’t Do
- PatiLee asks you whether your furry friends should stay alone or with friends and provides accommodation, daycare or education services accordingly.
- PatiLee contacts you and/or the veterinarian you specify in the contract if your pet has a low immune system, is not vaccinated, is not vaccinated on time, escapes your follow-up or gets sick due to natural causes or due to being in a crowd while in our facility. Its responsibility is follow-up and surveillance, this is the path followed in case of a disease. In cases where you cannot be reached, the contracted veterinarian’s intervention is provided at the clinic and the information is provided. Does not take responsibility in the ongoing process.
- In a social environment, dogs may experience conjunctivitis or allergic conditions in their eyes due to reasons such as dust and pollen.
- The exercise and training program applied to the dogs in the facility for Dog Training purposes, their nutrition should be in order and weight loss may be observed in the first period due to nutritional disorders.
- Dog Training at PatiLee is not carried out behind closed doors. You can see your dog whenever you want during working hours. However, all meetings are made by appointment.
- Interventions that will disrupt the planning and progress of the training are not welcomed.
- Dog Training is a motivation-based job. Communications, calls, constant dog visits, insistence on visual sharing, etc. that will disrupt the functioning of the training. Unconscious interventions like these may result in the termination of the training.
- PatiLee does not communicate with its customers unnecessarily as a principle. It cannot inform the customer about the number of days they will stay after the service.
- PatiLee contacts you in cases of discomfort, unexpected situations, moments that require intervention, etc.
- All information and knowledge about PatiLee is available on our website and social media accounts.
- PatiLee’s communication lines and applications are used for reservations and payments.
- We know you are curious about them. We have made an agreement with a Social Media company for this. However, we cannot have shootings every day and every moment. We are trying to plan this in a way that will not interfere with the business’s working system.
- PatiLee does not use communication applications to send images or videos, and does not welcome requests for this.
- PatiLee does not share images or videos within its services. The service you will receive is subject to change.