All services provided in our facility belong to and are operated by our company named PatiLee Premium Pet Resort (Ayşegül ÜNER) registered at Sazlıdere Cad. Enez Sok. Zekeriyaköy/İSTANBUL.
Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is collected and how and in what way this data is protected.
Some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by our website due to the nature of the business by filling out various forms and surveys on our website or membership.
Our company may send campaign information, information about new products, and promotional offers to its customers and members at certain times. Our members can make any choice about whether to receive such information while becoming a member, and then change this choice in the account information section after logging in, or make a notification via the link in the notification message sent to them.
During the approval process carried out through our website or by e-mail, personal information transmitted electronically to our website by our members will not be disclosed to third parties outside the purposes and scope determined by the “User Agreement” we have made with our Members.
In order to identify system-related problems and to quickly resolve problems or disputes that may arise regarding the service provided, our Company records and uses the IP addresses of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.
Our Company may use the requested information for direct marketing purposes by itself or its collaborators outside the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information regarding transactions made through our website may be used by our company and its collaborators for various statistical evaluations, database creation and market research without disclosing the identity of our members, outside the purposes and scope determined by the “Membership Agreement”.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation and to take all necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from being used unauthorized or disclosed to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way. There are two things you should pay attention to when you enter the transaction process to understand that you are on a secure site. One of them is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected.
This information is used only in accordance with the sales process and in accordance with the instructions you provide. Information regarding the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for query. If the card’s usability is approved, shopping continues. Since no information regarding the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of the payment/invoice/delivery address information of online credit card orders is monitored by our company against Credit Card Fraud. Therefore, in order for customers who order from our shopping sites for the first time to reach the supply and delivery stage of their orders, the accuracy of their financial and address/telephone information must first be confirmed. If necessary, the credit card holder or the relevant bank is contacted to check this information. Only you can access and change all the information you provided while becoming a member.
If you protect your member login information securely, it is not possible for others to access or change information about you. For this purpose, 128-bit SSL security is used during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites that have an information line or customer service and that specify full address and phone information are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get more accurate information about the reliability of the company that provides online shopping services. Note: We recommend that you pay attention to the full address and phone number of the company on online shopping sites. If you are going to shop, write down all the phone / address information of the store you bought the product from before shopping. If you do not trust, confirm by calling before shopping. All information about our company and the company location are specified on all our online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information that you will send to us via the credit card mail-order method will be stored by our company according to the principle of confidentiality. This information is kept for 60 days against possible objections to the withdrawal of money from the credit card that may occur with the bank and then destroyed. If any amount other than the amount of the approved mail-order form that you will send us for the price of the products you ordered is withdrawn from your card, it does not pose a risk, as you can naturally object to the bank and prevent the payment of this amount.
THIRD PARTY WEBSITES AND APPLICATIONS
Our company may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on our company’s site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only related to the use of our company and do not cover third party websites.
EXCEPTIONAL CASES
In the limited cases specified below, our Company may disclose user information to third parties outside the provisions of this “Privacy Policy”. These situations are limited in number;
- Law, Decree Law, Regulation, etc. to comply with the obligations imposed by the legal rules issued by the competent legal authority and in force;
- To fulfill the requirements of the “Membership Agreement” and other agreements that our company has concluded with the users and to put them into practice;
- Requesting information about users for the purpose of conducting a research or investigation duly conducted by the competent administrative and judicial authority;
- Instances where it is necessary to provide information to protect the rights or security of the users.
EMAIL SECURITY
Never write your credit card number or passwords in the e-mails you send to our Company’s Customer Services regarding any of your orders. The information in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transmitted from your e-mails under any circumstances.
BROWSER COOKIES
Our company can obtain information about users visiting the website and their use of the website using a technical communication file (Cookie). The technical communication files in question are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose a person visits the site, how many times they visit, and how long they stay on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept technical communication files, but users can change the settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.
Our company may change the provisions of this “Privacy Policy” at any time by publishing it on the site or sending e-mail to users or publishing it on the site. If the provisions of the Privacy Policy change, they will come into force on the date they are published.
For any questions and suggestions regarding our privacy policy, you can send an e-mail to patilee@patilee.com.
You can reach our company through the contact information below.
Company Name: PatiLee Premium Pet Resort
Address: Sazlıdere Cad. Enez Sok. Zekeriyaköy/İSTANBUL
Email:patilee@patilee.com